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© 2017 Half Pint Shop, LLC. All Rights Reserved.
 
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Customer Service

Live Chat Assistance

Questions? We're available for help via our Live Chat in the bottom right corner. Hours do vary, but we are typically avaliable Monday - Saturday from 8am to 10pm CST. You can always email us at info@halfpintshop.com.

Shipping & Delivery

Half Pint Shop offers free shipping on domestic US Orders over $50 USD (USPS First Class 5-7 day shipping unless otherwise noted). For orders under $50, shipping will be calculated based on weight for USPS First Class shipping. You can upgrade your order to USPS Priority 2-Day for $5. Registered customers receive free USPS First Class shipping on all US domestic orders. To create a free account with us click here. Please note that Dockatot orders shipping to Alaska and Hawaii have a $35 shipping fee. See below for shipping details on furniture orders. The following items ship via UPS or FedEx: Dockatot, Gautier Studio, Fiona Walker, Lorena Canals, Bonnsu, Sirch, Playsam.

Once we receive your order, in stock merchandise will ship within 24-48 hours (M-F). Please note certain items, especially furniture, have processing times. If placing a pre-order, please check the product page for our most current shipping estimate. Once your order is sent you will receive an email with tracking information. 
If you place separate orders, we usually combine when shipping. If you'd like your orders shipped separately please let us know.

For international orders, customers have the option of selecting shipping via USPS First-Class International Service, USPS Priority Mail International, or USPS Express International with tracking. Based on your selection, shipping is calculated upon check out. If you select USPS First-Class International Service, please note that tracking is provided but we are not responsible for delivery. Customers are responsible for all applicable duties, tariffs and customs fees. Sorry, we cannot accomodate requests to adjust declared value amounts on customs forms - our system automatically declares the full price value. Please note that international orders are final sale.

If you have questions on international orders or don't see your country listed in check out, please contact us at info@halfpintshop.com

Please note that returned orders to us due to an incorrect address require a $5 charge to re-ship. This insures fast turn-around and 2-day priority mail shipping (under 13oz).

Some furniture, nursery and toy items have a longer processing and shipping time. Please read the shipping notes under each item. Need a better shipping estimate? Please email us at info@halfpintshop.com.

FURNITURE ORDERS:

We're happy to offer free U.S. shipping on furniture. Please note the processing times on item descriptions.
Ships via FedEx, UPS Ground or freight - estimated 2-3 weeks, sometimes sooner. Customers will be notified if any products are on backorder. 
Furniture is final sale. Once your order is confirmed we cannot cancel. 

Returns

Sale items are final and no returns or exchanges are permitted. Items discounted more than 30% are final sale. If noted, certain promotions may not be eligible for returns as well. Oeuf furniture, Kalon Studio, Gautier Studio, Lorena Canals, Fiona Walker, Dockatot, January Moon, Bonnsu, Tiny Remix, Playsam and Sirch wood toys are final sale. Please make sure you are checking the color you are selecting when ordering furntiure products as exchanges are not possible.

International orders are final sale. Sorry, no returns or exchanges.

Pre-orders can be canceled for a full refund within 7 business days of ordering. After this pre-orders can be canceled for store credit. 

Half Pint Shop accepts returns for store credit within 30 days of order date. Store credit is valid for one year from date of issue. We cannot accept merchandise that is not in unused condition. Items must still be in their original packaging, have all tags attached and in sellable condition (unworn/unwashed/no stains). Shipping charges are non-refundable and the customer is responsible for return shipping charges. We recommend that you send your returns with tracking as we cannot process returns for merchandise not received. All returns are subject to a 10% restocking fee.
If you would like to return an item, please email info@halfpintshop.com within 7 days of receiving your order and we will send you a merchandise return form.
Once received, returns are processed within 7 business days. You will receive an email when we receive when your store credit is issued. 
Half Pint Shop inspects every order before shipping, but refunds will be accepted for merchandise that is damaged or defective. Please contact us at info@halfpintshop.com within 48 hours of receiving your order if you believe you've received a damaged item.

Ordering

If you're experiencing problems placing an order, please contact us at info@halfpintshop.com or you can contact us via our Live Chat in the bottom right hand corner.
If you'd like an item that is out of stock, please contact us and we can see if we can order more for you!

Price Matching

If you see an item priced lower please contact us with a screenshot of the item and price at info@halfpintshop.com. You can also contact us via our Live Chat in the bottom right hand corner. We're sorry, but we can not adjust prices on previous orders.

Viewing Orders

You can track your order via the Order Status page.  If you have created an account, you can view your orders in the Your Account page.

Updating Account Information

Please visit the Account page to update your information. Half Pint Shop will never share or sell the information you provide to us with outside companies or third parties. Click here to view our complete Privacy Policy.
 
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